Let me start with this one simple fact: I love my job at Bojangles. I feel like I do well at it, most of the managers treat me well, and the customers are awesome most of the time. However, getting specific days off, is incredibly excruciating; mainly because of the fact that the scheduling is done by the one boss that does not love me (I am naming her Ms. B for right now). Let me say first, that I have tried to get into her good books, however she just does not want to be nice to me. I have only tried to ask for times off on 3 different occasions in the entire 5 months I have been working there, and I got one of them off because I had a speeding ticket court date that day.
First time denied: Easter Sunday
I asked off for Easter Sunday almost a month in advance, there was no "X" over it at the time(there's an "X" in the book on all of the calendar days no one is allowed to ask off), and I needed a day off to go see the grandparents I see about twice a year. This is a big family thing for everyone on my dad's side, and unless you are dying; you need to be there.
The day before Easter Sunday Ms. B asks me why I wanted the day off. I tell her why, and she tells me that I cannot have that day off, I must work tomorrow, because there is an "X" on that day, she explains to me why it has an "X" on it, acting like I am the biggest idiot in the world before promptly walking to the back to do something else. I was pissed, but I dealt with it and got through to my break where I apologized to my parents and grandparents for the fact I would not be able to be there. They understood. When Easter Sunday happened however, the lobby was dead. I was to work cleaning the lobby this day as well. I asked whether it was supposed to get busy later, as I assumed I was not allowed off because it would be insanely busy and I would be needed. I get my answer from the cashier that says "Nah, it's supposed to be dead on Easter Sunday." I was immediately confused and annoyed as I now had no idea why I was supposed to work the only day I had asked off in 2 months (I worked on my birthday, and granted I only work about 4 days a week). I asked why I was not allowed to have the day off then and was answered with "because it's a holiday, no one is allowed to ask off."
I accepted this that one time, before another time came up that I absolutely had to have off.
Second Time Denied: Mother's Day Morning
This time I came in and asked off 3 weeks in advance, I had also asked the shift manager on duty (the only manager there at the time) if I could just ask for the morning off because that was all I needed. He said to just write that down in the book.
At this time there was an "X" over Mother's Day, but there were also "X's" all over the week before Mother's Day as well. Either way, I had to have that morning off, and figured it would be okay since I was only asking for a partial day off.
The week of Mother's Day, the schedule placed me to work in the morning on Sunday. I found this out on Tuesday, but at the time, Ms. B was the only manager there, so I figured I need not bother her, and decided I would talk to someone else about the fact I could not be there on Sunday. I came in on Thursday to talk to one of the higher up managers there: Mr. E. I explained my situation and he said he would take care of it.
Saturday morning, I come in to Ms. B deciding I should be told in front of all other employees at Bojangles how much of an idiot I apparently am for asking for that morning off when it was crossed off. She tells me "Okay, I am going to explain this once and for all so that there is no confusion. When there is an "X" on a day, no one can ask off; it means I have already made the schedule for that week and no one can get off."
One of the higher managers is standing behind her as she says this, leading me to believe the same thing is happening as it happened with Easter Sunday.
I am so furious, I am shaking. I have to walk off and do something else just so that I do not read her the riot act, and tell her what I am really thinking. I could not believe that with all of the days I have been called in because someone else needed the day off, that I would have to not have the one day I was asking off.
She tells me to go on break an hour later, and I am so pissed I clock out immediately and head to Taco Bell so I can hand them my resume. I get to Taco Bell to find out they are still closed at this time before I call mom to apologize, and hoping she can keep me from going back there and handing in my resignation. My mother calms me down, reminds me how hard it was to find a job last time, and tells me I need to ask Ms. B if I can come in early, just have a lengthy break and come back so I can still be at the breakfast. If that did not work, I needed to ask for the employee handbook and talk to another boss about it.
I was waiting for the end of either my shift or Ms. B's shift so that one of us could leave once the conversation was over. Then my mom got apparently so furious with how she was treating me so she ended up coming and introducing herself to Ms. B to show that someone had my back. She did not say anything bad, though I was horribly embarrassed by the fact that my mom was coming in to confront my boss. She asked Ms. B to see to it that I got a written copy of the employee handbook, before she left.
Ms. B continuously asked me about it later on in that hour and I kept pretending I had no idea, because Ms. B would make my life hell if I acted like I knew anything. I kept my head down until Ms. B was about to leave and my bigger boss that was on my side was there (not next to her or anywhere near her when this happened) when I asked about the compromise I was willing to do, when she said "but you already have someone to cover you, I was just warning you about next time." I was so happy I did not really care about all of the flaws in her statement, I was just glad I got the time off.
I am still applying elsewhere, however, as I cannot believe that she would do that to me after all I have done for her.
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